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Contact

Support before and after delivery

For the fastest help, include your order number, email address and photos when the question is about damage, missing parts or delivery issues.

Track an order

Customer support

  • Email: [email protected]
  • Typical response time: 1-2 business days during launch.
  • Include order number and the email used at checkout.

Order questions

  • Use Track Order for order status and tracking details.
  • For address changes, contact support as soon as possible after payment.
  • Once an order has shipped, carriers may limit address changes.

Damage or missing parts

  • Keep the carton, labels and packing material until support reviews the issue.
  • Send clear photos of the damaged part, carton and shipping label.
  • Use the Missing Parts page for part names, part numbers and replacement details.

Business and privacy

  • Do not send card numbers or account passwords by email.
  • Support will never ask for your payment password.
  • For partnership requests, use the same support inbox and include a clear subject line.