Report missing, damaged or wrong parts

Large cat furniture can arrive with many panels and hardware pieces. Send the order details, part information, photos and replacement address before discarding packaging or attempting a return.

Photos we need

Damaged part or missing-part area.
Carton and shipping label.
Manual page or full product if part names are unclear.

What happens next

Support reviews the request and confirms next steps.
Replacement parts are handled when available.
Keep packaging until the case is resolved.